Frequently Asked Questions

Q: I downloaded a 128-bit browser however my browser is still 56-bit?

A: The operating system you are using is not set up to work with 128-bit cryptography.
You must first install a “High Encryption Pack” which will upgrade the necessary operating
system support files. Once this is complete you will have to re-download and install the 128-bit
version of Internet Explorer to successfully bring your browser to 128-bit cipher strength. See
http://www.microsoft.com/Windows/ie/downloads/recommended/128bit/default.asp for more information.

Q: I clicked “Confirm to Create A Certificate” and now my browser shows “Please wait.
     This operation may take up to a minute to complete” and appears to be hung?
Q: What do I do if I do not see the “Install this certificate” link?

A: Add "https://www.oaticerts.com" to Internet Explorer’s “Trusted Sites” zone.

Note: If the following steps fail to resolve this issue please contact your computer support
personal to inquire if your company has computer policies which restrict the download,
installation, and running of ActiveX controls.

Note: These security modifications will only have to be performed on browsers accessing
the webCARES system. End user browsers do NOT need to make these changes.

·         From the “Tools” or “View” menu within Internet Explorer choose “Internet Options”.

·         Click the “Security” tab and click the “Trusted Sites” zone icon.

·         Click the “Sites” button.

·         Enter  https://www.oaticerts.com  to the “Add this web site to the zone:” field.

·         Click “Add”.

·         Click “OK”.

Q: I performed the above steps and I am still having problems?

A: Adjust your browsers Java permissions to run “signed” content.

·         From the “Tools” or “View” menu within Internet Explorer choose “Internet Options”.

·         Click the “Security” tab and click the “Trusted Sites” zone icon.

·         Click the “Custom Level” button.

·         Scroll down to the "Microsoft VM" group. Under "Java Permissions" choose "Custom"

·         Click the "Java Custom Settings..." button

·         Click the "Edit Permissions" tab

·         Scroll down to the "Signed Content" group and Select "Enable" for the "Run Signed Content"

·         Click "OK" to the "Trusted Sites" window.

·         Click "OK" to the "Security Settings" window.

·         Click "OK" to the "Internet Options" window.

Q: I am getting Java script messages. How can I get rid of them?

A: Adjust your Java notification settings.

·         From the “Tools” or “View” menu within Internet Explorer choose “Internet Options”.

·         Click the “Advanced” tab

·         Scroll down to the “Browsing” group

·         Deselect the “Display a notification about every script error”.

·         Click “OK”.

·         Close your browser window and reopen it to allow the new settings to take place.

Q: How do I fix the “You are not authorized to view this site” message?

A: Upgrade Internet Explorer to 128-bit cipher strength.

The webCARES system only works with a 128 bit Internet Explorer browser. To find out if your Internet
Explorer is 128 bit choose “Help” and “About Internet Explorer”. You should see “Cipher Strength: 128-bit”.
If you see “Cipher Strength: 56-bit” then download the latest 128-bit version of Internet Explorer from
http://www.microsoft.com/windows/ie/downloads/ie6/download.asp.

Q: How do I fix the “No Server or DNS error” message?
Q: How do I get a more useful error message from my browser?
Q: I know the webCARES site www.oaticerts.com is available because I can reach it by typing
     http://208.254.144.100 in my browsers address window. Why do I get “No server or DNS error”?

A: Change your browser settings to give the technical error message instead of a “friendly” one.

·         From the “Tools” or “View” menu within Internet Explorer choose “Internet Options”.

·         Click the “Advanced” tab

·         Scroll down to the “Browsing” group

·         Deselect the “Show friendly http error messages”.

·         Click “OK”.

·         Close your browser window and reopen it to allow the new settings to take place.

Q: How do I set up my browser to access multiple OASIS nodes simultaneously?

Q: Can I use the same browser to access OATI and non-OATI OASIS nodes at the same time?

A: Change the browser proxy settings to delete the “Proxy Address to use” and “Port” entries for “Type = Secure”.

For those users who will use their OATI certificate to access the OATI webOASIS node and a non-OATI
certificate to access non-OATI OASIS Nodes (which use a proxy server to establish a secure connection)
simultaneously, the following changes must be made within the Internet Explorer browser.

·         Go to the Tools menu, select Internet Options, and choose the Connections tab.

·         Under Local Area Network (LAN) Settings, choose LAN Settings button.

·         Under Proxy Server, choose the Advanced button.

·         Uncheck the Use the same proxy server for all protocols option.

·         For Type = Secure, delete the “Proxy Address to use” and “Port” entries (the same procedure
can be completed for Types FTP, Gopher, and Socks if desired).  The Type = HTTP Proxy address to
use and Port entries must be left intact.

·         Click OK to all open dialogue boxes to finish.

Q: How do I install a certificate and private key (pfx file) into a Netscape 6.1 browser?

A: “Restore” the certificate using Netscape’s “Certificate Manager”.

• From the Netscape “Edit” drop down menu choose “Preferences”.
• Double-click “Privacy and Security”
• Highlight “Certificates” and click the “Manage Certificates…” button.

• Highlight “Certificates” and click the “Manage Certificates…” button. This will bring up Netscape’s Certificate Manager.

• From the “Your Certificates” tab click the “Restore” button.
• On the “File Name to Restore” window change the “Files of type:” to “All Files”.
• Select the certificate you wish to install (.pfx file) and click “Open”.

Note: Enter a password of the end users choice if prompted to “Please enter the master password
for the Software Security Device”. Click “OK”.

• On the “Password Entry Dialog” prompt enter the password you choose to use during the certificate
  export process. Click “OK”

• On the “Alert” prompt you will be notified you have “Sucessfully restored your security certificate(s)
  and private key(s). Click “OK”.

Note: With older versions of Netscape the certificate name may not display correctly. This can
be fixed by giving the certificate a “Friendly Name” before exporting it from your browser. See
Appendix A: Frequently Asked Questions for information on how to add an easily recognizable
or “Friendly Name” to a certificate.

Q: How do I add an easily recognizable or “Friendly Name” to a certificate?

A: Edit the properties of the certificate to add a “Friendly Name”.

• Go to the Internet Explorer “Tools” or “View” menu and choose “Internet Options”.
• Choose the “Content” tab at the top.
• In the middle of the screen click on the “Certificates…” button.
• Under the “Personal” tab double click on the certificate you with to add a “Friendly Name” to.
• Choose the “Details” tab and click the “Edit Properties…” button.
• Enter an easily recognizable name in the “Friendly Name” field and click “OK”.
• Click “OK” to the “Certificates Details” tab.
• Click “Close” to the “Certificates” window.
• Click “OK” to the “Internet Options” window.